At ZUDIRA, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, our return and refund policy is designed to offer you flexibility.

1. Return Period
We accept returns for unused and unwashed products within 15 days of delivery. The product must be in its original condition with all tags and packaging intact.

2. How to Initiate a Return
To return a product, please follow these steps:

  • Contact our customer service team at support@zestraa.com within 15 days of delivery.

  • Provide your order number and the item(s) you’d like to return.

  • Our team will guide you through the return process.

3. Refund Process
Once we receive the returned item and inspect its condition, we will process your refund to the original payment method. Refunds typically take 7-10 business days to reflect in your account.

4. Non-Returnable Items
Certain items are non-returnable for hygiene reasons, including:

  • Lingerie and innerwear

  • Customized or personalized products

  • Sale items

5. Exchange Policy
We offer exchanges for items of the same value or for items in a different size or color, depending on availability. To request an exchange, please follow the return process and mention the desired replacement item.

6. Return Shipping Costs
Customers are responsible for return shipping charges, except in cases where the product is defective or we made an error with your order.